1. About Our Services

Evergreen Hospitality Services provides professional cleaning solutions tailored to hotels and accommodation providers. By engaging our services, you agree to the terms outlined below.

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2. What We Deliver

We specialise in cleaning guest rooms, public areas, and restrooms, with a focus on presentation, hygiene, and guest experience.
All services are customised based on your operational needs and agreed scope.

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3. Our Service Commitment

We are committed to consistent, high-quality housekeeping standards.
If something isn’t right, please notify us within 24 hours so we can resolve it promptly.

 

4. Bookings & Availability

Services are scheduled to align with your operations.
We aim to remain flexible; however, we require reasonable notice for changes or cancellations.

 

5. Your Responsibilities

Clients are responsible for providing safe access to all required areas.
Valuables should be secured, and any special instructions clearly communicated in advance.

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6. Our Team & Conduct

Our staff are trained to work in hospitality environments, maintaining professionalism, discretion, and respect for guest privacy at all times.

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7. Fees & Payments

Service fees are based on agreed scope and frequency.
Invoices must be paid within the agreed terms. Late payments may impact ongoing services.

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8. Care & Responsibility

We take great care in our work. Any damage concerns must be reported within 24 hours.
Our responsibility is limited to issues directly caused during service delivery.

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9. Safety First

We follow all Workplace Health & Safety requirements.
Clients must ensure a safe working environment and disclose any risks.

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10. Privacy Matters

We respect the confidentiality of your business and guests.
All information is handled securely and used only for service purposes.

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11. Ending Services

Either party may end the agreement with reasonable notice.
Immediate termination may occur in cases of unsafe conditions or non-payment.

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12. Resolving Issues

We aim to resolve any concerns quickly through open communication.
If needed, matters will follow NSW legal processes.

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13. Updates to These Terms

We may update these terms from time to time. Continued use of our services means you accept any changes.

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14. Contact Us

admin.evergreenhospitality@gmail.com
+61 405 810 210

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15. Agreement

By using our services, you agree to these Terms and Conditions.